ANALYSIS OF USER COMMUNITY SATISFACTION KAMPUNG RAMBUTAN TERMINAL
نویسندگان
چکیده
The terminal is a manifestation of road transportation node that serves the community as location, such intra- and intermodal locations for passengers loading unloading goods, well regulating smooth flow arrivals departures public vehicles. purpose this study to determine level satisfaction service performance using objective measures highlight changes should be made Kampung Rambutan service. method used calculate based on results questionnaire standardization PM No. 40 2015 then process Customer Satisfaction Index (CSI) public's perspective services at Importance Performance Analysis (IPA) map attributes require priority improvement terminal. analysis through CSI obtained index 54.40%, meaning users are quite satisfied with provided. Meanwhile, IPA 10 improvement. There several important aspects considered, environmental cleanliness, facilities disabilities.
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ژورنال
عنوان ژورنال: Engineering and technology journal
سال: 2023
ISSN: ['2456-3358']
DOI: https://doi.org/10.47191/etj/v8i7.10